Health centres online: Nurse in Åhus answers questions
Hida Jusupovic is on the computer. When she starts at 8 am, she can respond to people who have been in touch via Primärvården Skåne online.
– Here's somebody who logged in at 12.30 am. The questions concern their child's itching, she says.
The online service has been up and running since last week. On a Monday or Tuesday morning, they can have 50 patients getting in touch.
– The new thing is that the visits are entirely on the patient's terms. I answer their questions, sometimes I can ask them to send a picture, for example of the skin.
She has received several questions about skin problems. It can be anything from itching and rashes to having strange spots that have grown.
She has access to their records. There she writes new advice and treatments.
Do you ever get stressed that there is someone in need of emergency help?
– No, if it’s an emergency, you shouldn’t go via Primärvården Skåne Online. There are some illnesses that you can address here, those that can be handled digitally. But not heart issues, for example.
However, you can search online for allergies, men and women's health problems, respiratory tract, stomach and intestines, motion sickness or renew prescriptions.
– I work closely with over 80 health centres in Skåne. If the patients need a physical examination I can book it.
Hida Jusupovic is a district nurse with over 30 years of experience in the profession.
Primärvården online (https://pvonline.skane.se) is aimed at patients with mild discomforts, such as skin conditions, allergies, gastrointestinal disorders, motion sickness, prescription renewals, respiratory tract and infections, and men and women's health (urinary tract infections, menstrual cramps, postponing periods, PMS, genital itching and so on).
The service is staffed weekdays 8 am -5 pm and weekends 10 am -3 pm. You can log in yourself (with bank ID) whenever you want and ask your questions, but answers will be given during business hours.
The service is staffed by two nurses and a doctor.